Compac Care - Proactive service offering

Posted by Darrell Smithson on Oct 10, 2017 2:14:05 AM

Compc launches Compac care.jpg

You’ve worked hard to invest in delivering delicious fruit to a strong customer base. Your customers rely on you for quality and safe produce 365 days a year. Yet despite your investment in technology and automation, a single breakdown could slow your entire supply chain. We understand the challenges you face and see it as our responsibility to make sure you get the best out of your packing line.

Thankfully we’re not just here to fix something that’s broken. Compac’s service is about preventing breakdowns and enabling you to consistently operate to your potential to deliver on your brand promise. Our technology and automation is allowing our supply chain to meet demand and growth with internal and external inspection systems. This allows you to guarantee each individual piece of fruit is to the exact specification of your customers, while gaining crucial data on machine efficiency and uptime.

Introducing Compac Care

We’re excited to launch Compac Care at PMA Fresh Summit 2017. This is a program we’ve developed with strategic investments in platforms such as ServiceMax, and the establishment of regional offices to enable local support across the globe.

Compac Care will focus on 3 key areas as a pathway to excellence:

  1. Customer Experience

  2. Efficiency

  3. Value

As you can only improve on what’s measured, we’re adopting OEE (Overall Equipment Effectiveness) as a metric for measuring the productivity of your packhouse. By measuring this and the underlying losses, you’ll gain important insights on how to systematically improve your production facility. OEE is the single best metric for identifying losses, benchmarking progress and improving the productivity of a packing line.

Compac Care is made of 6 key areas that are designed to increase the OEE of your packhouse:

  1. Off season Audit

  2. Pre-Start Calibration

  3. Start-Up Support

  4. Scheduled Inspections - during the season

  5. Season Support - responsive

  6. Solution shutdown

The ability to launch Compac Care at PMA has been made possible by testing and validation of the product and service during recent cherry seasons. Our Canadian customer signed up for the package in January 2017, and they immediately experienced its value with a:

  • reduction in unplanned downtime

  • increase in production volume

  • reduction in business costs

“We have a very intense packing season and we absolutely rely on technology to get through this. That is why we signed up to Compac Care and the return on investment was significantly higher than we expected. Uptime was impeccable, which created further savings and opportunities across our business, our export sales exceeded all expectations and resulted in us being a market leader in China” - Sal Tangaro, Owner, Tangaro Orchards.

Customer Experience is an integral part of Compac Care, and is enabled through our investment in ServiceMax. The initial implementation of the platform means we’ll be able to manage and track our field service representatives, with a real-time solution that allows us to give a rapid response across multiple service level agreements. The platform also means we can proactively manage spare part stock levels and delivery, use it to improve training for our technicians, and we have the ability to offer an online customer portal in the future.

If you would like to find out more about Compac Care, you can contact us here or chat to us at PMA. VP of Global Services Darrell Smithson, will be available to answer any questions at the Compac and Tomra booth (booth 253). We look forward to seeing you there and discussing how we can deliver world class services.

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Topics: Service

Darrell Smithson

Written by Darrell Smithson

VP Global Services