Post-harvest solutions and services provider invests in cloud-based platform to improve the quality of customer information and installed-base knowledge
PLEASANTON, Calif. June, 2017 — ServiceMax, the leading provider of field service management technology, today announced it has been selected by Compac, provider of integrated post-harvest solutions and services to the global fresh produce industry, to improve customer experience and increase technician operational efficiency.
“Our customers face increased competition with greater supply chain demands. They are looking for the provision of contracted services as they strive for increased efficiencies,” said Darrell Smithson, VP of Global Services at Compac. “ServiceMax is a proven platform that allows us to connect with our customers, build stronger partnerships, and drive value well beyond the basic break-fix services.”
With the ServiceMax platform, Compac will be able to manage and track their field service representatives with a real-time solution that allows for rapid response across multiple service level agreements. Compac plans to leverage the ServiceMax suite to proactively manage spare part stock levels and delivery while improving training for technicians. As a result, the company expects to improve customer experiences and empower its roster of clients to achieve real business value from their digital services.
Compac will roll out ServiceMax & ServiceMax Mobile for iPad in the fall.
Compac provides integrated post-harvest solutions and services to the global fresh produce industry using the world’s most advanced grading technology. Combining industry leading solutions with award-winning grading platforms like Spectrim, the company’s mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies. To achieve this, Compac operates centers of excellence, regional offices and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.
Compac is member of the TOMRA Group who design and manufacture sensor-based sorting machines with more than 6,000 systems operating worldwide. Since its founding in 1972, today TOMRA employs more than 2,600 people and has progressed from being a pioneer in automated recycling technology to a company today offering the widest range of sensor-based solutions that are helping to lead a cross-industry revolution toward resource sustainability to ensure optimal quality and yield, resulting in increased productivity, throughput and an effective use of resources.
ServiceMax, a GE Digital company, is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.ServiceMax.com.
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